· Assist sellers/vendors to get well-versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment-related issues etc. · Guide & help sellers/ vendors for completing onboarding formalities & train them on internal tools. · Handle various types of cases related to inbounding, product issues and customer complaints. · Provide required inputs to the seller to manage customer feedbacks. · Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging. · Review the Amazon catalog for content quality based on pre-defined guidelines & coordinate with the internal team to fix the issues for a better customer experience. · Document processes & regularly update existing Sops. · Review & suggest SOP changes required if any to the team basis input from Category managers. · Handle various sets of daily, weekly and monthly business reports. · Onboard new processes if required as per the business needs.